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If you need to return an item to Ecoboris Ltd please follow this easy guide.

If the products you have ordered arrive damaged or you have been sent the wrong item then please contact us.

Our helpful staff will try to resolve your problem in the most effective way.

You have the right to cancel the contract upon notice and return the goods to us at your own expense

to our address within seven working days starting the day after delivery.

To return your order

1. Goods

1.1 The goods shall be supplied in accordance with the description contained

in this website

1.2 The seller may refuse to accept an order if the manufacturer ceases to produce the goods ordered

1.3 If ECOBORIS Limited are not able to deliver part of the goods order, it

may deliver the remaining goods and refund the difference in price unless

the buyer expressly states in writing at the time of ordering that part

delivery of the goods will not be accepted

2. Acceptance of goods

2.1 The buyer shall be deemed to have accepted the goods 24 hours after

delivery to the buyer.

2.2 After acceptance, the buyer shall not be entitled to reject the goods

which are not in accordance with the contract

2.3 The buyer may by notice to the seller prior to acceptance reject any of

the goods which are not in accordance with the contract and the buyer may

return the goods at any time up to 14 days after delivery.

2.4 No goods delivered to the buyer which are in accordance with the

contract will be accepted for return without the prior written approval of

ECOBORIS Limited on terms to be determined at the absolute discretion

of ECOBORIS Limited

2.5 If ECOBORIS Limited agree to accept any goods for return, the buyer

shall be liable to pay a handling charge 20% of the price . Such goods

must be returned by the buyer carriage paid to ECOBORIS Limited in

their original packaging.

2.6 Goods returned without the prior written approval of ECOBORIS Limited

may at its absolute discretion be returned to the buyer or sold without

having to account to the buyer for the net proceeds of sale.